High Vibe Mind attaches great importance to the protection of your personal data.
In this statement, we inform you about which data we collect, why we do this, and which rights you have.

 

1. Controller for the processing
The controller for the processing of your data is:
High Vibe Mind
Bianca Opdebeeck
Address: Bergstraat 51, 2861 OLV-Waver, Belgium
Email: contact@highvibemind.com

VAT BE0657902795

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2. Which data do we collect?
We process the following personal data:
First and last name
Address details
Phone number
Email address
Payment details (via our payment provider; we do not store full card details)
Order history
IP address and browsing behavior (via cookies and analytics tools)

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3. Purposes of processing
We use your data for:
Correctly handling your order and delivery
Sending invoices and processing payments
Customer service and follow-up of questions or complaints
Sending newsletters (if you have explicitly given permission for this)
Improving our webshop and services
Complying with legal obligations (accounting, VAT, etc.)

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4. Retention period
We do not keep your data longer than necessary:
Invoice data: 7 years (legal obligation)
Customer data: as long as you are a customer and up to 2 years after last contact
Newsletter data: until unsubscribed

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5. Sharing with third parties
We only share your data with:
Suppliers and courier services (for delivery)
Payment services (e.g., Mollie, PayPal, Bancontact)
IT and hosting providers
Accountant (for legal obligations)

We do not provide data to third parties for commercial purposes.

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6. Cookies and tracking
Our webshop uses cookies and similar technologies to:
Ensure the website functions correctly
Collect statistics (e.g., via Google Analytics or Matomo)
Possibly show targeted advertisements (if applicable)

On your first visit, we ask for your consent via a cookie banner.

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7. Your rights
You have the right to:
Access your data
Correct incorrect or incomplete data
Delete your data (“right to be forgotten”)
Restrict processing
Object to the use of your data
Data portability

You can exercise these rights by sending an email to: contact@highvibemind.com .

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8. Security
We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

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9. Legal notices
If you believe that the processing of your data is in violation of the law, you can file a complaint with the Belgian Data Protection Authority: https://www.gegevensbeschermingsautoriteit.be/

If you have questions about the processing of your data or about privacy, please contact us at contact@highvibemind.com .

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10. Cookie statement

 

10.1. What are cookies?
Cookies are small text files placed on your computer or device when visiting a website. They ensure that the website functions correctly and help improve the user experience.

 

10.2. Which cookies do we use?
a) Necessary cookies
These are essential for the functioning of the webshop (e.g., shopping cart, security, language settings).
They cannot be disabled.
Legal basis: legitimate interest or performance of a contract
Retention period: max 12 months

b) Functional cookies
Remember preferences and settings (such as login details or language).
Improve usability.
Legal basis: consent
Retention period: max 12 months

c) Analytical cookies
Collect anonymous data about how visitors use the website (e.g., via Google Analytics or Matomo).
Help us improve the website.
Legal basis: consent
Retention period: max 12 months

d) Marketing cookies (optional, if used)
Used to show personalized advertisements via external platforms (e.g., Facebook Pixel, Google Ads).
Only placed with your consent.
Legal basis: consent
Retention period: max 6 months unless contractually required otherwise by e.g., Google Ads or Meta.

 

10.3. Consent
On your first visit to our webshop, we show a cookie banner where you can set your preferences.
You can always withdraw or adjust your consent via your cookie settings.

 

10.4. Managing or deleting cookies
You can manage or delete cookies via your browser settings.
Please note that blocking cookies may affect the functioning of the webshop.